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Order Delivery Policy
- Eligibility:
- Deliveries are available to customers within two days all over Pakistan.
- Customers must provide a valid prescription for the medication(s) they wish to order.
- Customers must meet any other criteria outlined by local laws and regulations.
2. Ordering and Prescription Verification:
- Customers can place delivery orders through website.
- Prescription verification is a mandatory step for prescription medications. Customers must provide a valid prescription, which will be verified by a licensed pharmacist before processing the order.
- Customers may be required to provide additional information for verification, such as identification or insurance details.
3. Delivery Options and Timing:
- Specify the available delivery options, such as standard or express delivery, and any associated charges.
- Communicate the estimated delivery time frames based on factors like distance, product availability, and the volume of orders.
- Clearly state any specific days or hours when delivery services are unavailable (e.g., weekends, public holidays, after-hours).
4. Delivery Charges and Minimum Order Value:
- Clearly communicate any applicable delivery charges, if any, to customers.
- Specify whether there is a minimum order value to qualify for free delivery or other offers.
5. Delivery Process:
- Once an order is confirmed and prescription verified, outline the steps involved in the delivery process.
- Describe how orders are packaged securely to maintain product integrity during transportation.
- Specify the delivery carrier or method used, such as in-house delivery personnel or third-party logistics providers.
6. Customer Communication:
- Provide customers with regular updates on their delivery status, including tracking information if available.
- Establish clear communication channels for customers to reach out for any queries, changes, or concerns regarding their delivery.
- Outline the process for handling delivery-related issues, such as failed deliveries or missing items.
7. Refunds and Returns:
- Clearly state the pharmacy’s policy regarding returns and refunds for delivered medications.
- Specify any conditions or limitations for returning medications, especially for prescription drugs, as regulations may vary.
8. Legal Compliance:
- Ensure compliance with all applicable laws and regulations related to the sale and delivery of medications.
- Adhere to privacy and data protection guidelines to safeguard customer information.
9. Disclaimer:
- Include a disclaimer that clarifies the pharmacy’s limitations and responsibilities, such as unexpected delays due to external factors beyond their control.