Ordered before 17:30, shipped today – Support: (012) 345 000 789
FAQs
What is Oncomed?
Oncomed is an affordable, convenient and secure Pharmacy that only has an online presence with proper ground operations.
How long does delivery take?
Within the city, standard delivery takes 2-4 hours as per the city level timings.
Can I change or cancel an order?
You cannot edit or change your order once you have completed the process of placing an order and the order id is generated. You can cancel the order at anytime before the payment is processed. Once you have made the payment we will charge you 15% restocking fee and the remaining amount would be credited into your account .
What are your delivery charges?
Delivery charges may vary as per your order value and location. For further details, please contact at customer care 0321-1515-666, send us an email at info@oncomed.com.pk , or leave a message on www.oncomed.com.pk live chat.
Can I get my order delivered to a different address?
No, you can not get your order delivered to a different address once the order status is “Shipped”. Before this you can change your address details.
Order status showing delivered but I have not received my order?
We are sorry you had to experience this.You can contact us as soon as possible after the order delivery is reported so that we can investigate the situation. Your request will be delivered to our internal department team and they will get back to you soon with a resolution.
How do I use Oncomed ?
Oncomed offers a very simple and easy to use interface, kindly check out our how-to page for further details.
Why do you need so much information?
We need the details in order to comply with regulatory authorities of Pakistan.
Is my information safe with Oncomed ?
Yes, we use the latest systems and encryption from sign-ins, order processing to data storage. All of this ensures total security and privacy.
How does Oncomed handle temperature-sensitive orders?
All temperature-sensitive orders are handled via cold chain arrangements in accordance with manufacturer guidelines.
Can pharmacies and hospitals use your service?
Please contact us on info@oncomed.com.pk
with your enquiry.
What if I am not available when my parcel is delivered?
If you pay online, the parcel will be sent to the address you provide for each order. If you choose cash on delivery, please make sure that someone else can complete the payment and receive the parcel on your behalf if you are unable to do so.